Terms of service

Terms of Service

Last Updated: 12/9/25

Welcome to Wag & Well. By accessing or using our website (the “Site”) and purchasing our products, you agree to the following Terms of Service (“Terms”). Please read them carefully.

1. Acceptance of Terms

By using this website, placing an order, or interacting with our services, you confirm that you are at least 18 years old (or the legal age of majority in your region) and agree to be bound by these Terms.

If you do not agree, please discontinue use of this website.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, sell, copy, or exploit any portion of the Site or products without written permission from us.

3. Product Information

We make every effort to display accurate product descriptions, pricing, and availability. However, we do not guarantee that the information is error-free, complete, or current.

All products—including pet treats, toys, and seasonal items—are offered “as is” without warranties of any kind unless otherwise stated.

4. Pricing & Billing

Prices are subject to change at any time without notice.
We reserve the right to modify or discontinue products without liability.

You agree to provide accurate billing and shipping information and to promptly update your account details when necessary.

5. Orders & Fulfillment

We reserve the right to:

  • Limit or cancel orders

  • Refuse orders we believe are fraudulent or suspicious

  • Limit quantities per person or household

If an order is canceled or changed, we will attempt to notify you via the email provided at checkout.

6. Shipping & Delivery

Once an order is shipped, delivery times and delays are the responsibility of the carrier. Wag & Well is not liable for:

  • Delayed shipments

  • Lost or stolen packages

  • Packages marked as “Delivered” by the carrier

Customers must file claims with the shipping provider for these issues.

7. Returns, Refunds & Cancellations

Our Return & Refund Policy governs all return-related matters.
By purchasing from Wag & Well, you acknowledge and agree to that policy.

All sales are final unless otherwise stated in the return policy.

8. Health & Safety Disclaimer

Products contain pet treats, toys, and other items intended for dogs.
It is the customer’s responsibility to supervise their pet and ensure that the products are safe and appropriate for their dog’s size, chewing style, and dietary needs.

Wag & Well is not liable for any injuries, reactions, or incidents resulting from misuse of the products.

9. Personal Information

Your submission of personal data is governed by our Privacy Policy.
By using the Site, you consent to the collection and use of information as outlined in that policy.

10. Prohibited Uses

You may not use this Site:

  • For any unlawful purpose

  • To violate laws or regulations

  • To infringe on intellectual property rights

  • To upload malicious code

  • To collect personal data without consent

  • To interfere with the security or functionality of the Site

Violations may result in termination of your access.

11. Intellectual Property

All content on this Site—including logos, product descriptions, images, graphics, and text—is the property of Wag & Well and protected by copyright laws.
Unauthorized use is prohibited.

12. Limitation of Liability

Wag & Well is not responsible for:

  • Any direct, indirect, or incidental damages

  • Losses resulting from use or inability to use the Site

  • Issues caused by third-party apps, payment processors, or carriers

Your use of this Site is at your own risk.

13. Changes to Terms

We may update or modify these Terms at any time.
Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the United States and the state in which Wag & Well operates, without regard to conflict-of-law principles.

15. Contact Information

Questions about these Terms may be sent to:
Email: wagandwell.co@gmail.com
Instagram: @wag.and.well